Professional Support, Maintenance & Security
Select from one of the following care plans and we’ll monitor and update your website 24/7
Frequently Asked Questions
Will you support more than one site?
Our membership plans cover one WordPress site only. You are welcome to purchase multiple memberships if you would like coverage on multiple URLs.
How can you provide unlimited support for members?
We’re fair and we’ve found our monthly clients are as well. We support a reasonable number of 30 minute tasks per client and we will let you know if you’re stretching the friendship. We reserve the right to refuse service to anyone.
What does “30 minute tasks” mean?
Most simple jobs are completed in under 30 minutes. If you need a custom job which will require longer than 30 minutes to complete, we will notify you beforehand and you will receive hourly service at half of our normal rate of $65/hr.
I’m thinking about signing up… when will you solve my problem?
Our support tickets are served in the order they are received. Some days are heavier than others and we strive to provide quick and efficient service for everyone.
How long does a task take to complete?
We complete most tasks within 48 hours, depending upon complexity. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.
Can you help me with a specific job?
If you are unsure of whether we can help, drop us an email and we’ll let you know.
Are there limits to the tasks WPMakeovers will do?
Small fixes and jobs are included in the monthly price. Larger, more complex projects are subject to hourly fees.
I want to white label your service. Is this OK?
Unfortunately, we don’t white label our service and choose only to work directly with business owners. We do have a very competitive affiliate program you can join, once you activate your membership.
Will you post content & blog posts to my website?
We don’t post blog posts or edit any page content, but we will gladly provide detailed video tutorial instructions on how to use every aspect of your WordPress blog.